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Terms and Conditions

Effective date: 9 October 2026

1. About Us

Ripple One Ltd (“Ripple One”, “we”, “our”, “us”) is a company registered in Scotland under company number SC756500.
Registered office: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP.
Email: hello@rippleone.ai

Ripple One operates an online platform and website available at rippleone.ai and app.rippleone.ai (collectively, “the Platform”) that connects businesses and creative professionals for hiring, collaboration, and partnership opportunities.

2. Acceptance of Terms

By accessing or using the Platform, you agree to be bound by these Terms & Conditions (“Terms”). Our Privacy Policy and Cookie Policy explain how we handle your data and cookies. If you do not agree to these Terms, you must not use the Platform.

These Terms apply to all users, including:

  • Businesses posting jobs or joining the partner marketplace.
  • Creatives building portfolios, applying for jobs, or showcasing their work.

If you use the Platform on behalf of a business, you confirm that you have authority to bind that business to these Terms.

3. Eligibility and Account Creation

To use the Platform, you must:

  • Be at least 18 years old.
  • Provide accurate and complete registration information.
  • Keep access to your sign-in email account secure and confidential.

You are responsible for all activity under your account. Ripple One reserves the right to suspend or terminate accounts that breach these Terms.

4. Services

Ripple One provides tools that enable users to:

  • Create profiles and portfolios.
  • Post or apply for jobs in the creative industry.
  • Join and be listed in the partner marketplace.
  • Communicate and collaborate through the Platform.

Ripple One does not act as an employer, recruiter, or talent agency. All agreements and transactions between users are made directly between them.

5. Payments and Pricing

Payments for job postings and partner marketplace listings are processed securely via Stripe. Creatives can use the Platform free of charge.

  • Job Posting Fee: A one-time fee per job post, paid before publishing.
  • Partner Marketplace Listing Fee: An annual subscription for visibility within the marketplace.

Prices are displayed on the Platform and may change from time to time. Changes do not affect amounts you have already paid. Where VAT applies, it will be shown at checkout.

6. Refund Policy

Payments on Ripple One are processed securely via Stripe. Because listings (job posts and partner marketplace profiles) are activated immediately upon successful payment, refunds are generally not available once a listing has gone live.

However, we understand that things can change. Ripple One offers:

  • Job Post Refunds: If you have made a payment by mistake or experience a technical issue preventing your job from being published correctly, you may request a refund within 7 days of payment.
  • Partner Marketplace Refunds: You may request a refund within 14 days of purchase if you are not satisfied with the service. After 14 days, refunds are not available.

To request a refund, please email hello@rippleone.ai with your payment confirmation and a short description of the issue. Refunds, if approved, are processed to your original payment method within 5–10 business days.

Ripple One reserves the right to decline refund requests if the listing has been successfully created, displayed, or accessed on the Platform. Nothing in this section affects any statutory rights you have as a consumer.

7. User Content and Intellectual Property

Users retain ownership of the content they upload (for example portfolios, job descriptions, messages). By posting on the Platform, you grant Ripple One a worldwide, non-exclusive, royalty-free licence to display and promote your content for the purpose of operating the Platform.

You agree that:

  • You own or have rights to the content you upload.
  • Your content does not infringe the rights of others.
  • You will not upload other people’s personal data (including references or contact details) without a lawful basis and, where needed, their permission.
  • Ripple One may remove content that violates these Terms or is inappropriate.

All Platform design, features, and trademarks are the property of Ripple One Ltd.

8. Verification, References and AI Features

Verification. Where the Platform labels a profile, business or reference as “verified” or “vouched”, that label reflects only the specific checks described on the Platform at the time, for example that a referee has confirmed a reference. It is not a guarantee of anyone’s identity, qualifications, experience, work samples, conduct or suitability. Users should carry out their own checks before hiring or collaborating.

References. References are the opinions of the people who give them. Ripple One does not verify their accuracy. You must only request references from people who have agreed to provide them.

AI features. The Platform includes AI-assisted tools, such as the AI Screening Assistant. AI outputs may be inaccurate or incomplete and are suggestions only. Businesses remain responsible for their own hiring decisions and for complying with employment and equality law, and must not rely solely on automated outputs to reject candidates.

9. Dealings Between Users

Any contract for work, hiring or collaboration is between the users concerned. Ripple One is not a party to it and is not responsible for payment, performance, or any dispute between users. Businesses that receive personal data of creatives through the Platform are responsible for using it lawfully, including complying with data protection law, and only for the purpose for which it was shared.

10. Acceptable Use

You agree not to:

  • Use the Platform for unlawful or misleading purposes.
  • Post false information, spam, or offensive content.
  • Impersonate another person or business, or give false references.
  • Circumvent payment features or misuse Stripe integrations.
  • Scrape, copy or distribute Platform materials or other users’ data without permission.
  • Interfere with the security or operation of the Platform.

Ripple One may suspend or terminate accounts that violate these Terms.

11. Reporting and Removal

If you believe content or a user on the Platform is unlawful or breaches these Terms, email hello@rippleone.ai with details and we will review it. We may remove content or suspend accounts at our discretion.

12. Limitation of Liability

Ripple One provides the Platform on an “as is” and “as available” basis. We do not guarantee uninterrupted service or any specific results from using the Platform, such as hires, partnerships or business.

To the fullest extent permitted by law, Ripple One Ltd and its directors, employees, and partners will not be liable for any indirect, incidental, or consequential damages, or for loss of profit, business, data or goodwill, arising from your use of the Platform. Subject to the paragraph below, our total liability to you for all claims arising in any 12-month period is limited to the fees you paid to us in that period (or £100 if you paid nothing).

Nothing in these Terms limits or excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be limited or excluded by law. If you are a consumer, nothing in these Terms affects your statutory rights.

13. Termination

You may close your account at any time through your dashboard or by contacting us. Ripple One may suspend or terminate access if you breach these Terms or misuse the Platform. Sections that by their nature should continue after termination, such as those on intellectual property, liability and governing law, will continue to apply.

14. Changes to These Terms

We may update these Terms from time to time. We will give at least 30 days’ notice of material changes by email or on the Platform. Continued use of the Platform after the changes take effect means you accept the revised Terms.

15. General

  • Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and Ripple One about the Platform.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force.
  • No third-party rights: No one other than you and Ripple One has any right to enforce these Terms under the Contract (Third Party Rights) (Scotland) Act 2017.

16. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or the Platform, are governed by Scots law. The Scottish courts have non-exclusive jurisdiction. If you are a consumer, you may also be able to bring proceedings in the courts of the part of the UK where you live.

17. Contact

If you have any questions about these Terms, email hello@rippleone.ai or write to Ripple One Ltd, Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP.